Group Aus Pty Ltd ACN 100 923 297 trading as the Privium Group (Privium Group), we appreciate your use
and contributions to the Privium Group Platform and other related websites.
Privium Group respects your privacy and is committed to protecting your
the manner in which we collect, use, disclose and manage personal information.
By using the Privium Group Platform,
subscribing to our services or entering into an agreement with us in relation
to the websites, you are taken to have read and agreed to the collection, use,
disclosure and handling of your personal information in accordance with this
2. Relevant Legislation
We are bound by the
Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act“) (subject to
exemptions that apply under that Act). We do not collect sensitive information
as defined under the Act such as racial or ethnicity information, political
opinions or associations, criminal records or health information.
3. What is Personal Information, why we
collect personal information and how we use it
Personal Information is
information or an opinion that identifies an individual. Examples of Personal
Information we collect include: names, addresses, email addresses, phone and
Privium Group generally
collects your personal information as part of providing you its products and
services, informing you about them, complying with its contractual and other
legal obligations, running promotions and other marketing activities or
administering Privium Group’s relationship with you by responding to your
enquiries and providing you with information about Privium Group events, products
and services that may be of interest to you.
Privium Group needs your
personal information to carry out these aims. Privium Group may use your
personal information for those purposes, any other purpose listed on a
collection statement at the point of collection or in any other way made clear
at the time of collecting the personal information.
4. Sensitive Information
information is defined in the Privacy Act to include information or opinion
about such things as an individual’s racial or ethnic origin, political
opinions, membership of a political association, religious or philosophical
beliefs, membership of a trade union or other professional body, criminal
record or health information.
information will be used by us only:
For the primary purpose for which it was
For a secondary purpose that is directly
related to the primary purpose
With your consent; or where required or
authorised by law.
5. Information Sourced 5.1 Information you provide
interacting with Privium Group, you may provide information about yourself,
such as your name, address, phone number, email and details pertaining to a
potential transaction. This may occur, for example, when we collect your
information via a website, at a display home, a face to face sale discussion,
an online promotion, interactive advertisement or a telephone call to us. You may
also provide information about a third party through the Privium Group
Platform, for example, if you share a real estate listing with a recipient via
email. We may combine this information with other information we collect in
person by sales and customer service staff, via its websites, social media
pages, smart phone applications, phone calls and at display sites and other
installations on paper forms or electronic devices (Collection Channels).
Collection Channels may include other related companies or brands within the
Privium Group, or related parties to the Privium. These include:
Ink, by Privium.
5.2 Third Parties
Group may also obtain customer or potential customer information from partners,
such as Real Estate Agents, real estate brokers, finance brokers, service
providers to Privium Group and other marketing channel partners.
In such a
case we will take reasonable steps to ensure that you are made aware of the
information provided to us by the third party.
addition, when you order products or services through the Privium Group
Platform, Privium Group may collect your credit/debit card information. This
information is secured using industry-standard encryption technology. Privium
Group will use this information solely to complete your order and will not
share this information with outside parties, except to the extent necessary to
complete the order or comply with applicable law.
5.3 Information of Usage
– Metadata is the collecting of “data about the data” that occurs on the
Privium Group Platform. The Privium Group Platform brings several parties
together around a Property transaction and we see it as our duty to collect
relevant information about the usage of the Privium Group Platform that may be
of material use, especially in the event of a dispute. For this reason, we
record certain transactions on the Privium Group Platform for the security of
our users. Some of these methods of collecting metadata is set out below;
and Web beacons – Cookies are bits of electronic information that can be
transferred to your computer or other electronic device to uniquely identify
your browser. When you use the Services, we may place one or more cookies on
activity on the Services with other information we store about you in your
account profile or your prior interactions on the Services to, for example,
Services to you, by identifying information which is most interesting to you,
tracking trends, measuring the effectiveness of advertising, or storing
information you may want to retrieve on a regular basis, such as your favorited
properties. At any time, you may adjust settings on your browser to refuse
cookies according to the instructions related to your browser. However, if you
choose to disable cookies, many of the free features and Services will not
logs – When you use the Services, your computer or other electronic device
communicates a variety of information to computer servers, including the
existence of cookies, your Internet Protocol address, and information about
your browser program. We also create a record of what information you are
requesting, such as the page or subject areas you are visiting; and
Networks – If you use the Social Networking connection functions offered
through the Services, we may access all of your Social Network profile
information that you have made available to be shared and to use it in
your Social Network account to manage the information that is shared through
6. Usage and Disclosure
general, Privium Group uses the information collected from you to communicate
with you and operate the Privium Group Platform. Privium Group also uses this
information to respond to your requests and present you with advertising that
we believe will be of interest or useful to you and to ensure that proper
tracking of transactional information is kept for your and Privium Group’s
privacy is important and we are committed to protecting information that
identifies you personally, where you have chosen to keep it private
(“Personal Information”). We will only share Personal Information
that you provide outside the public areas of the Services in the following
When you consent or direct Privium Group to share the Personal Information or
document. For example, we would request
that you take responsibility for the documents that are to be shared via the
Privium Group Platform and with whom, and for this reason the Privium Group Platform
has mechanisms that facilitate you being able to choose what information and
documents you share, with whom and at what stage of the transaction;
with whom we conduct business: Privium Group may give business partners access
to Personal Information only as necessary to offer products and services with
obligation or protection from harm: When
Privium Group has a good faith belief
that access, use, preservation or disclosure of the Personal Information is
reasonably necessary to (a) satisfy any requirement of law, regulation, legal
process, or enforceable governmental request, (b) enforce or investigate a
respond to fraud, security or technical concerns, (d) support auditing and
compliance functions, or (e) protect the rights, property, or safety of Privium
Group , its users, or the public against harm.
deliver advertising based on data about your use of the Services, we keep your
identity anonymous. We will not identify you personally to third parties,
respond to an advertised offer with your name and contact information, you will
no longer be anonymous to the advertiser. Further, while we do not share your
Personal Information with third parties unless permitted above, Privium Group
may share aggregate anonymous information with third parties. This information
does not personally identify individuals, but rather provides a helpful
understanding of the groups of people who prefer certain types of information
8. Direct Marketing
provide us with your personal information and you consent to receiving direct
marketing communications from Privium Group, you authorise us to send you
promotional messages and materials related to Privium Group’s products and
services, unless you submit a later request not to receive direct marketing
Group’s direct marketing messages and materials will contain a prominent
statement (including, for electronic messages, a functional unsubscribe
facility) that you may request not to receive direct marketing communications.
If you do
not wish to receive marketing or other communications from us, please submit a
request not to receive direct marketing communications or use the unsubscribe
facility provided in the most recent communication from us or contact us on the
note that even if you unsubscribe from certain email correspondences, we may
still need to email you with important transactional or administrative
9. Behavioural Advertising
participate in behavioural advertising. This means that, for example, when you
use the Services, we or third-party service providers or advertisers may use
cookies (that they collect or that we provide to them) or other similar
technologies to collect information about your use of the Services (including
mobile applications) or your online activities over time and across different
websites. Collected information may include the content you view, the date and
time that you view this content, and the website that referred you to the
Services, and this information may be associated with your unique browser,
device identifier, or Internet Protocol address. These practices help tailor
advertisements that are relevant and useful to you. These tailored advertisements
may appear on the Services or on other websites, applications or properties.
addition, if you have provided your email address to us, we may use a
scrambled, unreadable form (a hash) of your email address to deliver tailored
advertisements to you on the Services or on other websites, including via
Facebook’s Custom Audience Feature or other similar Facebook tools. We will not
share your email address with Facebook.
opt-out of cookie tracking and analysis as described in the section below
entitled ‘Opting out of Collection of Information’. The Services do not
otherwise respond to ‘do not track’ signals.
10. Location Data
Group can provide you with helpful information based on where a Property is
located or where you would like to purchase a Property. If you share your
location with Privium Group (e.g., by allowing your mobile device to send
Privium Group your location), the Privium Group Platform may use that
information to provide you with location-based information and advertising. If
you wish to deactivate this feature, you can disable location services on your
11. Windows Live® Virtual Earth®
Windows Live Virtual Earth imagery is supplied by Microsoft Corporation, and use is subject to the Microsoft MapPoint Privacy Statement.
12. Third-Party Websites
the Services, we may link to the websites of other companies and/or
individuals. Further, certain functionalities on the Privium Group Platform may
involve the distribution of your listing information to third-party websites.
These third-party websites may collect Personal Information about users on
external websites and third parties. Please refer directly to these third
parties and websites regarding their privacy policies.
13. Storage, Security and Retention of Information
Group has taken reasonable steps to protect the information users share with
us, including, but not limited to, setup of processes, equipment and software
to avoid unauthorised access or disclosure of this information. No transmission
of information via the Internet can be entirely secure, however, so please
always use caution when submitting Personal Information.
retain your Personal Information for as long as you have an active account, as
needed to provide you with the Services, to comply with our legal, financial
14. Access to your Personal Information
may access the Personal Information we hold about you and to update and/or
correct it, subject to certain exceptions. If you wish to access your Personal
Information, please contact us in writing.
Group will not charge any fee for your access request but may charge an
administrative fee for providing a copy of your Personal Information.
order to protect your Personal Information, we may require identification from
you before releasing the requested information.
15. Maintaining the Quality of your Personal Information
an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your
Personal Information is accurate, complete and up-to-date. If you find that the
information we have is not up to date or is inaccurate, please advise us as
soon as practicable so we can update our records and ensure we can continue to
provide quality services to you.